Table of Contents
- Data Collection
- Data Usage
- Data Retention
- Data Sharing
- Cookie Policy
- Your Rights
- Security Measures
- Child Protection
- Policy Updates
- Contact
Sbajee respects your privacy above all else.
Sbajee ("we", "our") is fully committed to respecting your personal privacy. This Privacy Policy explains what information we collect when you use the sbajee website and services, why we collect it, how we use it, and how we keep it secure.
By using sbajee's services, you agree to this Privacy Policy. We want you to fully understand how it works — so everything is written in plain, simple language. If you have any questions, reach out to our support team at any time.
Core Principles: Sbajee collects only the information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our policy.
Sbajee collects information at various stages. Some is provided directly by you; some is collected automatically. Full details are outlined below:
Information you provide:
- Full name & date of birth (for registration and KYC verification)
- Mobile Number (for login and OTP verification)
- Email address (for communication and security alerts)
- National ID number and photo (for mandatory KYC verification)
- Payment information – bKash/Nagad number (for transaction processing)
Automatically Collected Information:
- IP address and device information (for security and fraud prevention)
- Browser type & operating system
- Login timestamps, gaming history & transaction records
- Approximate geographic location (for service availability verification)
- Cookie and session data (to improve user experience)
Important: Sbajee never stores your full payment card number. Payment details are sent directly to a secure payment gateway.
Sbajee uses your information only for specific, defined purposes. No data is shared with third parties for promotional or commercial use. The full list of purposes is outlined below:
- Account Creation, Verification & Management
- Deposit & Withdrawal Processing
- Completing the KYC (Know Your Customer) Process
- Fraud Detection & Prevention
- Maintaining account security and detecting suspicious activity
- Customer Support & Issue Resolution
- Compliance with Legal and Regulatory Obligations
- Improving Platform Experience and Services
We do not: Selling your data, sharing it with third parties without consent, or distributing it through advertising networks — none of this is permitted under sbajee's policy.
Sbajee stores your data on secure servers protected with the highest level of encryption. Our servers comply with international security standards and undergo regular security audits.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Registration Information | For the duration of active account + 5 years | Legal Obligations |
| KYC Documents | 5 Years | Regulatory Compliance |
| Transaction Records | 7 Years | Financial Provisions |
| Gaming History | 3 Years | Dispute Resolution |
| Support Chat Logs | 2 Years | Service Improvement |
Please note: Once the retention period expires, your data is permanently deleted. If legal obligations require us to keep it longer, you will be notified.
Sbajee is clear about this – your data is never sold. However, in limited circumstances, certain information may be shared with specific parties. These situations are detailed below:
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Payment Providers: Only the minimum necessary information is shared to process transactions via bKash, Nagad, or bank transfer.
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Law Enforcement: Sharing information in response to a court order or valid legal request is a legal obligation.
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Fraud Prevention Agencies: Limited data may be shared with security partners to help prevent suspicious activity.
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Third-Party Advertisers: Never – Sbajee does not share your information for advertising purposes.
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Data Brokers or Sale: Never – Sbajee never sells user data.
Cookies are small text files stored in your browser. Sbajee uses cookies to enhance your experience, remember your login session, and ensure the platform functions properly.
To disable cookies: You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some Sbajee features.
Sbajee believes you should have full control over your own data. That's why we provide the following rights, available for you to exercise at any time:
- Right to Access: You can view all your information at any time by visiting your account.
- Right to Rectification: If any of your information is incorrect, you can have it corrected by contacting our support team.
- Data Portability: You may request a copy of your personal data at any time.
- Right to Erasure: Upon account closure, your data will be deleted within the maximum period permitted by law.
- Right to Restrict Processing: You may request that your data be used in a limited way in specific circumstances.
- Right to Object: You may object to the processing of specific data.
How to Exercise Your Rights: Email us at [email protected]. We will respond within 30 days, completely free of charge.
Sbajee follows the highest industry standards to protect your data, ensuring security on both the technical and organizational levels.
- SSL 256-bit TLS Encryption: All communication between your browser and our servers is encrypted.
- Two-Factor Authentication (2FA): Login and withdrawals are not possible without OTP verification.
- Data Encryption: All sensitive data stored on our servers is encrypted using AES-256.
- 24/7 Monitoring: Our security experts monitor the system around the clock.
- Regular Audits: Independent third-party security firms regularly audit our systems.
- Restricted Staff Access: Only authorized personnel are permitted to access the data they need.
In the Event of a Cyberattack: In the event of a security incident, we will notify affected users within 72 hours and take immediate protective measures.
Sbajee strictly refrains from providing services to anyone under the age of 18. Through date-of-birth verification at registration and identity document checks during the KYC process, we ensure that no minors can access Sbajee.
If we become aware for any reason that a user is under the age of 18, their account will be closed immediately and no data will be retained in our systems.
For Parents: If you believe your child is using Sbajee without permission, please contact us immediately at [email protected]. We will take prompt action.
Sbajee may update this Privacy Policy when necessary. For significant changes, we will notify you in advance via email or an on-site notification.
Continuing to use Sbajee after any changes have been made means you accept the updated policy. This page always displays the date of the latest update – so check back occasionally.
For any privacy-related questions, requests, or concerns, please get in touch with us. Our dedicated privacy team is ready to assist you in Bengali.