Sbajee FAQ – answers to all your questions Answer here

To open an account on Sbajee, you must be at least 18 years is required. This is strictly enforced. Date of birth is verified during registration, and identity is confirmed through the KYC process. Accounts for users under 18 are not approved.

No. Each person is allowed only one account you can open. It is not possible to create multiple accounts using the same mobile number, NID, or bank details. Any attempt to do so will result in the permanent suspension of all associated accounts and forfeiture of balances.

on the login page and click "Forgot Password?". Enter your registered mobile number. A An OTP will be sent — use it to set a new password. The entire process takes under 2 minutes.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes . Please try again after 30 minutes, or log in using OTP. If your account has been locked for another reason, email [email protected].

KYC (Know Your Customer) is an identity verification process. Simply upload a photo of your National ID or passport. KYC is mandatory before your first withdrawal and helps secure your account Security Guaranteed and increases withdrawal limits.

Yes, but it cannot be changed directly. Submit a number change request from your Account Settings. An OTP will be sent to your old number for verification. If your old number is no longer active, NID verification support can make the change on your behalf.

Yes. To permanently close your account, email [email protected]. Before closing, Withdraw remaining balance to proceed. Or Responsible Gaming page to activate self-exclusion.

The minimum deposit amount on Sbajee is ৳100. A minimum deposit of ৳500 is required to qualify for the welcome bonus. There is no maximum limit, though very large deposits may require additional verification.

Funds are usually credited within 5 minutes. If not: Transaction Screenshot along with [email protected]. Providing your transaction ID or bKash/Nagad reference number helps us resolve issues faster. Most cases are resolved within 15 minutes.

Sbajee currently accepts: bKash, Nagad & Rocket. Deposits and withdrawals are both available through these three mobile banking methods. More options may be added in the future.

There is no limit by default. However, for responsible gaming, you can set your own daily or weekly limits you can set. Limit decreases take effect immediately; increases take effect after 72 hours.

Sbajee does not charge any deposit fees. However, mobile banking providers may apply their standard Transaction Fees may be deducted. For example, bKash cash-out charges may apply.

Log in → Account Settings → Transaction History or "Transaction History" to view a full breakdown of all your deposits and withdrawals.

Sending to Sbajee's designated payment number will ensure no issues. If you send to the wrong number, immediately [email protected]and send a screenshot of the transaction. We'll work to resolve it as quickly as possible.

No, not directly. To withdraw a bonus, Wagering Requirements must be met. Typically, you need to wager the bonus amount X times. The specific conditions are stated with each bonus. Once the requirements are fulfilled, the bonus balance is transferred to your main balance.

Sbajee offers cashback every day and every week. A fixed percentage of your total daily bets is credited the following morning Cashback is credited to your account. The cashback percentage depends on your VIP level.

Share your referral link or code. When a friend registers and makes their first deposit, you will receive Referral Bonus you will receive. On top of that, you'll also earn a fixed commission on every deposit your friend makes. There's no limit on referrals.

Log in to Sbajee every day and automatically you will receive a bonus. The more consecutive days you log in, the bigger the bonus gets. Missing a day resets your streak from the beginning.

Usually within the bonus credited Within 30 days Wagering requirements must be met. The expiry period for each bonus is stated in the offer. Once expired, the bonus balance is automatically removed.

Ways to earn free spins: Registration Bonus, select promotions, VIP level upgrades, or special events. Free spins are added to your account automatically and can be used on designated slots games.

Yes! The Sbajee app Android & iOS is available on both platforms. After logging in, download it from the "App Download" section. The app lets you play all games, make deposits, and withdraw funds.

Fish Games section and pick your preferred game. Hunt fish with cannon fire — bigger fish earn more points. Use your points to Cash Prizes are available. Daily tournaments run where top players win big prizes.

Live Casinohosts live dealer games streamed directly from real studios. Via live video stream, you can play in real time. Blackjack, Baccarat, Roulette — all kinds of live games are available.

First, check your internet connection. Clear your browser cache and refresh the page. If you're using the app, try uninstalling and reinstalling it. If the issue persists, Support.

On Sbajee, Cricket, Football, Tennis, Badminton including international and local leagues. In-play betting on live matches is also available.

Yes. All games on Sbajee RNG (Random Number Generator) technology that has been independently tested by third parties — ensuring every result is completely random and free from manipulation.

On selected slots games, Demo Mode where you can play without using real money. Demo mode is not available for Live Casino or Sports Betting. Some games can be browsed without registering.

Most withdrawals within 3–15 minutes is completed. Having KYC verified speeds up the process. Large amounts or first-time withdrawals may require additional verification, which can take up to 24 hours.

Minimum Withdrawal Amount ৳300. Without KYC verification, your daily maximum withdrawal limit will be lower. Completing KYC significantly increases this limit.

First, check the withdrawal status in your account. If it shows "Pending", please wait. If it has been more than 30 minutes, Withdrawal Reference Number along with the details to [email protected].

Cancellation is possible while the status is "Pending". Once it moves to "Processing" or is completed, cancellation is not possible. To cancel, click the "Cancel" button in your transaction history.

Sbajee does not charge any extra fees on withdrawals. However, your mobile banking provider may have its own Transaction Fees may apply. If you want to receive the full amount, factor in any fees when making your withdrawal.

Daily withdrawal limits are restricted without KYC verification. Completing KYC increases your limit. VIP Levels the higher your level, the higher your withdrawal limit. Contact support for full details on limits.

No. Your information sold or shared with any third party is not done. Only limited information may be used when required by law or for payment processing purposes. For more details, please refer to our Privacy Policy here.

Instantly Change Password and notify [email protected]. We will immediately review your account activity and, if necessary, temporarily lock your account.

Never share your OTP with anyone. Sbajee will never ask you for an OTP. If anyone claims to be a Sbajee representative and asks for your OTP, it is a scam. Block the number immediately and report it to us.

Responsible Gaming page to set deposit limits, time limits, loss limits, and Self-Exclusion Make use of these tools — they're completely free.

Automatically on every bet, VIP Points are credited. Points start accumulating from the moment you register. Reaching a set number of points will advance you to the next level.

Sbajee's 5 VIP Tiers available: Bronze, Silver, Gold, Platinum, and Diamond. The higher the level, the greater the rewards. For more details, VIP Page here.

earning VIP points within 365 days must be used. Points on inactive accounts may expire. Stay active regularly to avoid losing your points.

Yes. Points may expire if your account is inactive for an extended period or if the required monthly betting target is not met Level may decrease. However, this happens gradually. Staying consistently active makes it easier to maintain your level.

Yes, Sbajee support 7 days a week, 24 hours a day active. Live chat responses typically arrive within 5 minutes; email replies are sent within 15–30 minutes.

Contact the support team first. If the issue remains unresolved, send a detailed message to [email protected]. We within 48 hours We do our best to resolve all complaints.

Yes! Sbajee's support team is fully in Bangla support. You don't need to write anything in English — ask in Bangla, get answers in Bangla.

Email [email protected] immediately. Share the scammer's number, screenshots, and full details. We will investigate and Issue a Warning . Remember: Sbajee will never ask for your OTP or password.